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Convergys
Corporation is a corporation based in Cincinnati, Ohio, that sells customer
management and information management products, primarily to large
corporations. Customer management products include agent assisted, self-service
and care software tailored to the communications, financial services, and
technology, retail, healthcare and government markets. Information management
provides convergent billing and business support system (BSS) products and
services including revenue management, product and order management, and
customer care management to telecom, utilities, and cable/satellite/broadband
service providers
Type Public
Traded
as
NYSE:
CVG
Industry Customer Management
Information
Management
Outsourcing
Consulting
Professional
Services
Founded 1998[citation needed]
Headquarters Cincinnati, Ohio, United States
Number
of locations 68
Key
people Andrea Ayers
(President/CEO)
Earl
C. Shanks (CFO)
Julia
A. Houston (General Counsel/Corporate Secretary)
Products Infinys Rating and Billing (IRB),
Dynamic Decisioning Solution (DDS), ICOMS, etc.
Revenue $ 2.2 billion (FY 2011)
Operating
income
$ 168.3 million (FY 2011)
Net
income
$ 334.8 million (FY 2011)
Total
assets
$ 2.3 billion (FY 2011)
Total
equity
$ 2.3 billion (FY 2011)
Employees 77,000 (December 2011)
Website www.convergys.comm
Pueblo, CO, United States
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Cincinnati, OH, United States
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Erlanger, KY, United States
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Orem, UT, United States
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Ogden, UT, United States
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Salt Lake City, UT, United States
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Jacksonville, NC, United States
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Hickory, NC, United States
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Jacksonville, FL, United States
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